FAQ – Questions worth asking!

Because you're not gambling on gear.
You're choosing proven experience, honest advice, and equipment that actually fits your needs.

We don’t just ship products – we share the knowledge behind them. For over 50 years, we’ve helped people who care about being outside make the right decisions. No guesswork, no gimmicks – just genuine quality that lasts.
 

What makes you different from other online stores?

We know what we’re talking about – and we stand by it.
Our team members ski, test products themselves, and speak from experience, not a script. We’re not driven by quotas or pressure to upsell. In fact, we’ll gladly tell you when you don’t need something.

That’s why so many of our customers come back – not because we push harder, but because we listen better.
 

How fast is shipping?

In Austria, most orders arrive within 1–2 business days.
To Germany, it’s usually just a day or two more.
Shipping is free for orders over €150. No catches. No small print.

If you’re in a rush, let us know. We’ll do our best to speed things up.
 

What if something doesn’t fit or I need to return it?

Then simply send it back. Returns are free in Austria and Germany.
No drama. No endless forms. No “we’ll get back to you someday” replies.

We’d rather have a happy return than a disappointed customer.
And honestly, we’ll help you choose the right thing before you even order – so this rarely happens.
 

I’m new to skiing – is SKI-WILLY the right place for me?

Absolutely.
You don’t need to be an expert to shop here. That’s our job.

We explain things clearly and help you find what makes sense for your level, goals, and budget – no jargon, no pressure.
We ask the right questions, so you don’t have to know all the answers up front.
 

Do you offer gear for families, beginners or kids?

Yes – and not just a small section tucked away somewhere.
We take newcomers seriously, whether it’s kids getting started or adults returning to winter sports after a break.

Our beginner sets are easy to handle, thoughtfully assembled, and built to make your experience smoother – not more complicated.
 

Aren’t you more expensive than big online retailers?

Sometimes – and there’s a reason for that.
We don’t cut corners. You’re paying for long-lasting gear, real advice, and support that doesn’t end when you click “buy.”

You won’t find flashy discounts, but you’ll find honest value – and fewer mistakes that cost you more in the long run.
 

What if I’m unsure what to buy?

Get in touch with us.
Call, email or use our live chat – we’re here to help, not to pressure you.

You don’t have to buy anything to get good advice.
But if you do decide to order, we’ll make sure you get the right product from the start.
 

In short:

If you care about smart choices, good gear and people who actually care – you’re in the right place.
Not because we’re trying to be perfect.
But because we take the time to get it right for you.